Delta Airlines lost the dog of a Canadian man returning home from a vacation in Mexico.
Paco, the missing Jack Russell terrier was traveling with his owner and the owner’s girlfriend as pet cargo on May 3.
The airline said Paco escaped from his kennel.
The couple had been visiting friends in Puerto Vallarta when they came across the pooch on the beach. The dog was apparently a local stray, so they decided to adopt him. They took him to a vet who vaccinated him, treated an eye infection and gave him two baths to rid him of the ticks that covered his body.
The couple bought an airline-approved pet carrier and paid the costs to have the dog travel in the cargo area of the plane.
But when they got to the airport in Mexico City, Delta agents said the pet carrier they had bought was too small. The couple ended up signing a form indemnifying Delta against damages if Paco was injured in the cage. Airline employees then assured Allen that Paco would be well taken care of on his way to Detroit.
But when the couple landed there, Paco was nowhere to be found. Delta said he hadn’t made it on the flight. The airline said its employees in Mexico City were making sure he was walked and fed, would be on the next flight to Detroit the following day and would be delivered to the owner’s house in Ontario.
Turns out Paco had somehow escaped from his cage and was lost. The airline offered to refund Allen the $200 in fees he had paid for his pet — as a credit toward a future flight on Delta.
A spokeswoman for Delta would not discuss compensation, but the airline has released a statement saying, “Our staff have conducted exhaustive searches to locate the dog which escaped from its kennel on May 3 in Mexico City. In the meantime, we have been in contact with the dog’s owner to inform them of the situation and to offer our sincere apologies that we have been unable to recover the dog. The owner has also been provided compensation, and additionally we have offered to reimburse them for all of the expenses associated with the dog.”
Source: AOL News